Unlock Your Business’s True Potential

Tailored solutions in automation, CRM, data insights, and marketing strategy to drive growth and efficiency.

Trusted strategic advisors to businesses across industries

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At Extension, we help businesses around the world navigate today’s challenges with bespoke solutions that optimise your processes, enhance customer engagement, and drive measurable results. Whether you’re looking to automate workflows, implement a CRM, or gain actionable insights from your data, we’ve got you covered.

Driving Growth Through Tailored Solutions

We help businesses and investment professionals make smarter, better, and faster decisions, by giving them access to services tailored to their needs.

How We Help You Succeed

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Brand & Messaging

Craft a brand that truly connects. We help you define your identity and develop messaging strategies that drive engagement, loyalty, and lasting growth.

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CRM Support

Maximise your CRM’s potential. From seamless implementation to optimisation, we ensure your CRM works for your business, driving efficiency and better customer relationships.

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Automation

Streamline your operations with world-class tools and automation. We optimise your workflows to save time, reduce costs, and boost productivity across your business.

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Data & Analytics

Turn your data into actionable insights. From advanced reporting to performance benchmarking, we help you make smarter decisions that drive success.

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Market Research & Intelligence

Stay ahead of the curve with in-depth market insights. We analyse your industry, competitors, and customers to help you seize new opportunities and refine your strategy.

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Marketing Attribution

Track the true impact of your marketing efforts. As Heeet partners, we implement advanced attribution tools to help you measure and optimise every campaign, in Salesforce and beyond.

Why trust us?

With deep expertise across industries, we understand that every business is unique. That’s why we deliver customised solutions that fit your specific needs. Here’s what sets us apart:

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Personalised Approach

We assign a dedicated contact and team to each client account, delivering unique, customized services that are specifically tailored to your needs.
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Exclusive Expertise

We bring niche experts with an in-depth understanding of your requirements, ensuring we provide the most relevant and specialised talent. Over 85% of our experts are unique.
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Proactive Client Engagement

We go beyond just delivering solutions—we engage closely with you throughout the process, ensuring our strategies are aligned with your goals and provide support to maximise success.
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Fast-Tracked Results

We leverage cutting-edge technology and data assets to deliver rapid, high-impact outcomes, maximising value swiftly for your business.

An ideal expert partner for

Strategy Consulting:

Helping you define and execute strategies that drive growth and maximise business value.


Digital Transformation:

Guiding your organisation through the process of adopting new technologies to enhance efficiency and customer experience.


Data Analytics & Insights:

Providing deep data analysis to uncover insights that inform decision-making and business strategy.


Customer Experience Optimisation:

Enhancing every touchpoint of the customer journey to improve satisfaction and loyalty.


Change Management:

Supporting your team through organisational changes with tailored strategies to ensure smooth transitions.


CRM Implementation:

Expertly deploying CRM systems, such as Salesforce, to streamline operations and improve customer relations.


Market Research & Analysis:

Delivering comprehensive market insights to help you understand your competitive landscape and identify new opportunities.


Heeet Integration Services:

Specialised implementation of Heeet within Salesforce to optimise your sales and marketing efforts.

Our expert competencies

Strategic Expertise:

Deep knowledge in formulating and executing strategies that align with your business goals.


Technical Proficiency:

Proven skills in implementing and optimising CRM platforms and other digital tools to enhance business processes.


Data-Driven Approach:

Expertise in leveraging data analytics to provide actionable insights that drive business success.


Customer-Centric Focus:

Dedicated to improving customer experiences through targeted strategies and continuous optimisation.


Change Leadership:

Strong capabilities in guiding organisations through transformations, ensuring minimal disruption and maximum adoption.


Market Intelligence:

Extensive experience in conducting market research to inform strategic decision-making and uncover growth opportunities.


Multi-Industry Knowledge:

Broad experience across various industries, allowing us to tailor our services to your unique market needs.


Salesforce & Heeet Certified:

Certified professionals in Salesforce and Heeet, ensuring top-tier implementation and integration services.

An ideal expert partner for

Strategy Consulting:

Helping you define and execute strategies that drive growth and maximise business value.


Digital Transformation:

Guiding your organisation through the process of adopting new technologies to enhance efficiency and customer experience.


Data Analytics & Insights:

Providing deep data analysis to uncover insights that inform decision-making and business strategy.


Customer Experience Optimisation:

Enhancing every touchpoint of the customer journey to improve satisfaction and loyalty.


Change Management:

Supporting your team through organisational changes with tailored strategies to ensure smooth transitions.


CRM Implementation:

Expertly deploying CRM systems, such as Salesforce, to streamline operations and improve customer relations.


Market Research & Analysis:

Delivering comprehensive market insights to help you understand your competitive landscape and identify new opportunities.


Heeet Integration Services:

Specialised implementation of Heeet within Salesforce to optimise your sales and marketing efforts.

Our expert competencies

Strategic Expertise:

Deep knowledge in formulating and executing strategies that align with your business goals.


Technical Proficiency:

Proven skills in implementing and optimizing CRM platforms and other digital tools to enhance business processes.


Data-Driven Approach:

Expertise in leveraging data analytics to provide actionable insights that drive business success.


Customer-Centric Focus:

Dedicated to improving customer experiences through targeted strategies and continuous optimisation.


Change Leadership:

Strong capabilities in guiding organisations through transformations, ensuring minimal disruption and maximum adoption.


Market Intelligence:

Extensive experience in conducting market research to inform strategic decision-making and uncover growth opportunities.


Multi-Industry Knowledge:

Broad experience across various industries, allowing us to tailor our services to your unique market needs.


Salesforce & Heeet Certified:

Certified professionals in Salesforce and Heeet, ensuring top-tier implementation and integration services.

100%

Client satisfaction rate

35+

CRM implementations

18

Brand refresh projects

14,500+

Hours worked on projects

Achievements in numbers

We're proud of tangible results we’ve achieved for our clients across various projects and initiatives. Our expertise translates into measurable success.

Experienced with the best-in-class technology providers

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See How We’ve Helped Businesses Thrive

Discover how our tailored solutions have driven real results for our clients.

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"A data driven PERFORMANCE marketing team who just 'gets it done' with minimal fuss and achieves positive results. The team has steel and resilience - they work hard and keeps informed on the latest technology developments. The team is generally strong, but balanced with great humility. One of the best I've ever worked with."

Paul Luen

Founder/CEO
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"Callum has a strong understanding of sales and marketing, having moved from BDM to Head of Marketing. He was instrumental in rebuilding the marketing department post-COVID, working with leadership to drive key business initiatives. His impact spanned areas like web, SEO, and the brand refresh, achieving top Google rankings. Callum’s involvement in managing all marketing functions was crucial to our profitability and growth."


Chris McLellan

Founder/CEO
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"Hugely knowledgeable on growth marketing. We had a fairly advanced set up already, but when Callum stepped in this was taken to a new level and having a positive business impact. If you need a righthand person to help you advance, Extension do this as well as been very inspirational and 200% committed to supporting you and your team. One of the best I've ever worked with."

Sofie Westlake

Head of Marketing
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FAQs

Get clarity on our services, processes, and how we can support your business.

  • What services does Extension offer?

    We provide tailored business solutions in CRM implementation, automation, data analysis, market intelligence, brand messaging, and marketing attribution to help businesses grow.

  • Who do you work with?

    We work with startups, SMEs, and established businesses across various industries. Our services are flexible and can be tailored to your unique needs, no matter your size or sector.

  • How much do your services cost?

    Our pricing depends on the scope and complexity of your project.

  • How long does a typical project take?

    Project timelines vary based on the service. For example, CRM implementations typically take 10-15 business days, while website design projects can range from 2-4 weeks.

  • Can I combine multiple services?

    Absolutely! Many of our clients benefit from combining services like CRM setup with automation or web design for a comprehensive business solution.4

  • Do you offer ongoing support?

    Yes, we provide flexible support options, including ad-hoc support and monthly retainers. Whether you need ongoing optimization or troubleshooting, we’re here to help.

  • What platforms do you specialise in?

    We work with a range of platforms, including Salesforce, HubSpot, Zoho, and more.

  • How do I get started?

    It’s easy! Book a free consultation with our team to discuss your needs, and we’ll provide a tailored proposal to help you achieve your goals.

  • Are your services available remotely?

    Yes, we work with clients both locally and globally, offering remote consultations, project management, and support to fit your schedule.

  • Why should I choose Extension?

    We deliver custom solutions backed by years of experience, focusing on measurable results. Our hands-on approach ensures your business gets exactly what it needs to thrive.

Where and how we work

While We Call the UK Our Home, We Work Flexibly — Whether That Means Working Remotely or Visiting Clients On-Site.

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Our office

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

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Call us

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Opening hours

Mon - Fri
-
Sat - Sun
Closed

Need more information?

We’re here to help! Whether you have a question, need more details, or want to discuss your specific needs, feel free to reach out to us. Our team is ready to assist you.